QMS is a voluntary quality assurance system designed
for BMW centers that provides a framework of business
standards to improve internal communication and efficiency
of processes to enhance customer loyalty and profitability.
QMS has been developed and refined at BMW centers around
the world over the past several years and is differentiated
from other quality assurance programs by its cross-departmental
applications and approaches for achieving greater business
efficiency. The ultimate goal of the program is to create
a system that eliminates unnecessary costs, increases
the flexibility of the business and achieves an ever-stronger
customer focus.
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